Do I need an appointment? Do you take walk-ins?
No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.
Why do your prices have ranges?
Our apartment homes are priced individually based on the amenities and features.
What is the application fee and is it refundable?
Application fees are $55 per person 18 and older occupying the apartment. You may pay these online by credit card, or in our office with money order or cashier’s check. All application fees are nonrefundable.
How do I apply?
Start your application online by clicking HERE. You may also apply in the office.
Which utilities do I pay?
Residents are responsible for water/trash/sewage, gas and electric bills. These are sub-metered and the bills that arrive to you are your actual usage.
What is the security deposit?
The security deposit will vary. Please contact the office for up to date information.
When is my rent payment due? What day of the month am I liable for a late charge?
Rent is always due on the first and a $75 late fee is assessed on the 6th of every month (even Sundays and holidays). If rent is still delinquent as of the 11th, an additional $75 late fee is assessed.
How can I pay my rent?
You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments.
What kind of pets do you allow? How many pets may I have?
Up to 2 pets, cats or dogs, are allowed. Our full pet policy can be viewed on our Pet Policy page.
If I get a job transfer, can I break the lease?
Yes, if the lease buy-out fee has been paid. A 60-day notice is required before vacating your apartment, and the lease buy-out fee is one and a half times the rent amount. Please make sure that you reference your signed lease agreement and confirm policies with your Property Manager as there could be unique circumstances.
If I am part of the military and receive deployment or reassignment orders, can I break the lease?
Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the property manager as soon as possible in this situation. You will need to provide written notice and a copy of your military orders.
How can I refer a friend?
If you love our apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.
If something needs to be repaired in my apartment, how do I report it?
You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.
There is a person who might be staying with me for a while, is that permitted by the lease?
Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 3 days, they will need to fill out an application to be added to your lease agreement.
I will be moving out. What do I need to do?
We require a 60-day written notice, which you are responsible for, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice. There is a $1500.00 Early Termination Fee.
Do you have cable/Internet services?
Yes, there are cable companies that service this area. You can ask our leasing office for more deals from our local Comcast representative!
Can I grill on the property?Grills are not permitted within the community.
I am locked out of my apartment/garage. What do I do?
If you are locked out during business hours, you can come to the office to be let back in your apartment. Please do not call emergency maintenance. You must call a locksmith if you are locked out after normal business hours.
I have lost my apartment and/or mailbox keys. What do I do?
If you have lost your keys, you may have new keys made at our office during business hours for a small fee.
Marjon is great!! The whole team is great!! This move was easy and welcoming. I feel so comfortable in my new home @ Ashton Pines !!! Thanks again !- Google Review
I- Google Review
This place is awesome! Literally every single place I went to looking for an apartment was either leased or wouldn’t give me the time of day. Not here. Marjon was not only courteous but incredibly professional as well.- Google Review
I am blown away by how awesome Gary and the staff were! In thiese Covid-19 times, customer care seems a lost luxury. They were warm, friendly, very professional and I felt genuinely appreciated and wanted. Gary drove my mother and I on a tour in a golf cart! It was great. Great experience after wasting time & gas looking elsewhere.- Apartment Guide Review
Great people, great place! Would highly recommend to anyone looking in Waterford! Ashton is a great place for pets too! Carports and fire pit. Great maintenance as well. Office staff is easy to work with.- Apartment Ratings Review
5 Star Review: My son recently moved in. It being his first place we were nervous but he tells us great things and speaks highly of the staff. We are glad he chose The Pines as his first place!- Google Review
Almost 6 years now that I have lived here. Anytime I need something fix, maintenance take care of it. They communicate very well with me by email or phone. They also have update a bit ard the property but overall love it here- Yelp Review
We have been so grateful for living in this community. There are lots of children for kids to play with. There is a number of playgrounds and a pool. Our new manager is doing a fantastic job fixing up our community- Facebook Review
5 Star Review: Such a smooth move in, office staff took Covid procedures serious. Places are very nice as well. Over all great experience so far!- Google Review
5 Star Review: Ashton Pointe is so great! Its location is perfect, the property is always clean and quiet plus I feel so safe here in this area. Can- Google Review
I've been apartment searching for some time now and Nichole at Ashton pines was absolutely amazing. There was not a question or concern that she could not address. Nichole was very detailed when she showed me the apartment and made me feel comfortable. What a great experience.- Apartment Ratings Review
5 Star Reviw: My leasing process and the time I’ve lived in Ashton Pines has been great! The apartment was very clean when I first moved in which is something I was concerned about. The appliances are in good condition, nice floor plan, and plenty of storage. I’m happy I moved in!- Google Review