Frequently Asked Questions
Leasing Questions
No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.
Our apartment homes are priced individually based on the amenities and features.
Application fees are $55 per person 18 and older occupying the apartment. You may pay these online by credit card, or in our office with money order or cashier’s check. All application fees are nonrefundable.
Start your application online. You may also apply in the office.
Residents are responsible for water/trash/sewage, gas and electric bills. These are sub-metered and the bills that arrive to you are your actual usage.
The security deposit will vary. Please contact the office for up to date information.
Rent is always due on the first and a $75 late fee is assessed on the 6th of every month (even Sundays and holidays). If rent is still delinquent as of the 11th, an additional $75 late fee is assessed.
You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments.
Up to 2 pets, cats or dogs, are allowed. Our full pet policy can be viewed on our Pet Policy page.
Resident Questions
Yes, if the lease buy-out fee has been paid. A 60-day notice is required before vacating your apartment, and the lease buy-out fee is one and a half times the rent amount. Please make sure that you reference your signed lease agreement and confirm policies with your Property Manager as there could be unique circumstances.
Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the property manager as soon as possible in this situation. You will need to provide written notice and a copy of your military orders.
If you love our apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.
You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.
Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 3 days, they will need to fill out an application to be added to your lease agreement.
We require a 60-day written notice, which you are responsible for, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice. There is a $1500.00 Early Termination Fee.
Yes, there are cable companies that service this area. You can ask our leasing office for more deals from our local Comcast representative!
Grills are not permitted within the community.
If you are locked out during business hours, you can come to the office to be let back in your apartment. Please do not call emergency maintenance. You must call a locksmith if you are locked out after normal business hours.
If you have lost your keys, you may have new keys made at our office during business hours for a small fee.
Didn't find an answer?
Our team is always ready to answer your questions.
Testimonials
I’ve been a resident for over 8 years. Aside from the great location, I moved here to avoid the sweat-equity of home ownership. So having a responsive maintenance/office team is what really keeps me here. These guys act quick on requests and always do a professional job. If you are looking for a great place to live, no need to look any further!
- Google Review
Great people, great place! Would highly recommend to anyone looking in Waterford! Ashton is a great place for pets too! Carports and fire pit. Great maintenance as well. Office staff is easy to work with.
- Apartment Ratings Review
5 Star Review: My son recently moved in. It being his first place we were nervous but he tells us great things and speaks highly of the staff. We are glad he chose The Pines as his first place!
- Google Review
Almost 6 years now that I have lived here. Anytime I need something fix, maintenance take care of it. They communicate very well with me by email or phone. They also have update a bit ard the property but overall love it here
- Yelp Review
We have been so grateful for living in this community. There are lots of children for kids to play with. There is a number of playgrounds and a pool. Our new manager is doing a fantastic job fixing up our community
- Facebook Review
5 Star Reviw: My leasing process and the time I’ve lived in Ashton Pines has been great! The apartment was very clean when I first moved in which is something I was concerned about. The appliances are in good condition, nice floor plan, and plenty of storage. I’m happy I moved in!
- Google Review